Not too long ago, many car washes were cash-only operations. However, as times changed, many businesses started upgrading their models to include credit card processing services, but now, even that could be limiting clientele.
To integrate into the modern era, car wash services will need to start implementing POS systems, such as the New Clover station, ensuring that customers are not alienated for payment types.
Also, beyond customer ease of use, these systems can be excellent tools for employees, ensuring they are happy and able to perform their jobs with ease and efficiency. POS systems offer several benefits for both employers and workers.
A POS system for car wash will make the training of cashiers and salespeople simpler. For example, most car washes depend on upsells to truly make a significant profit.
Instead of employees needing to know the combination of packages that work with a particular customer’s request, the POS system will automatically recommend upsells when entering a customer’s order.
Also, these devices should be able to handle price changes automatically. Therefore, employees learn through doing, and your business does not have to risk financial loss due to inexperience.
Variety of Services
In addition to making training easier for employees, POS devices also help increase customer retention rates through integrating loyalty programs and monthly service plans.
The beauty here is that consumers receive reminders automatically when their plan is up for renewal, and they can renew their membership without having to come into the wash.
One of the leading reasons employees and businesses are happy with these units is that they do not limit the payment options for consumers.
No longer does an employee have to explain that a client’s car cannot be serviced because the wash cannot accept the customer’s form of payment. POS systems take everything from magnetic stripes to chips and even types of mobile payments.
Ease of Reporting
Having detailed reports is an essential part of any car wash business. You need to have accurate reporting of sales across your entire business platform.
Therefore, an effective POS system should be able to collect all data from the home office to sites and locations and produce statistics, analysis, and labor reports that are representative of the whole business. Having these up-to-the-minute, valuable insights are what ensures that you make proper business decisions.
POS systems are essentially a total overhaul of your business systems. While you might have relied on several platforms before for service reports, sales, and customer interaction, POS is a complete systems integration.
Therefore, you no longer need to comb through multiple software and data to get the information you need; you simply search in one collective space.
POS systems are a revolution in reporting and customer service solutions, and any car wash trying to remain relevant to consumers today should consider upgrading to such a device. Contact a credit servicing company to discuss the benefits of these systems and how they relate to your operations.